Для обеспечения стабильной работы двигателей в различных сценариях применения., завод построил “быстрый ответ, профессиональное решение, и длительная гарантия” система послепродажного обслуживания, covering the entire life cycle of products from installation guidance to maintenance and upgrading.
я. Эффективный механизм реагирования: Решение проблем вовремя
24/7 Горячая линия сервиса & Онлайн-платформа: Клиенты могут связаться с отделом послепродажного обслуживания по круглосуточной бесплатной горячей линии или через официальную платформу WeChat/APP.. Среднее время ответа на общую консультацию находится в пределах 1 час, и для отчетов о неисправностях, команда подтвердит детали проблемы и предоставит предварительное решение в течение 2 часы.
Regional Service Network: The plant has set up 12 regional service centers across the country, with more than 50 professional after-sales engineers. For on-site service needs, engineers in nearby regions can reach the customer’s site within 24 часы (for first-tier and second-tier cities) или 48 часы (for remote areas), significantly reducing downtime caused by motor failures.
II. Comprehensive Service Content: Covering the Whole Life Cycle
Pre-Sales & Installation Support: The after-sales team provides free technical consulting before sales, including motor model selection and matching suggestions. After delivery, it offers on-site installation guidance (for large-scale motors such as medium-high voltage motors) and helps customers complete commissioning to ensure the motor operates in the best state.
Fault Maintenance & Repair: For motor failures, the team adopts a “classification solution” strategy: minor faults (such as parameter adjustment) are solved through remote guidance (via video call or remote monitoring system); major faults (such as component damage) are handled by on-site maintenance or factory repair (with a repair cycle of 3-7 days for common models, and a spare motor can be provided temporarily for urgent customer needs).
Regular Maintenance & Upgrading: The plant provides customized regular maintenance plans for customers (quarterly, semi-annual, or annual, depending on motor usage frequency and environment). It also offers motor upgrading services, such as retrofitting old motors with energy-saving components to improve efficiency and extend service life.
III. Solid Guarantee System: Reducing Customer Worries
Warranty Commitment: All motors enjoy a 1-3 year warranty period (1 year for general motors, 2-3 years for high-end models such as servo motors and new energy vehicle drive motors). During the warranty period, free replacement of defective components and maintenance services are provided (excluding damage caused by improper use).
Genuine Spare Parts Supply: The plant has a spare parts warehouse with a stock of over 10,000 types of genuine components, covering common parts such as bearings, windings, and encoders. Customers can purchase spare parts through the online platform, with a delivery cycle of 1-3 days, ensuring timely replacement of damaged parts.
Customer Feedback & Improvement Mechanism: The after-sales team regularly collects customer feedback on service quality and motor performance, and submits it to the R&D and production departments. This helps optimize product design and improve service efficiency, forming a positive loop of “service-feedback-improvement”.